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Privacy Policy for Sterling Japan NZ Ltd

This Privacy Policy forms part of the Terms and Conditions for use of this website. From this point forward, Sterling Japan NZ Ltd will be referred to as “Sterling Cars.” This policy outlines how we collect, use, disclose, and protect your personal information by the New Zealand Privacy Act 2020 and other applicable data protection laws.

Collection of Personal Information

Sterling Cars collects personal information to provide you with our products, services, and the best possible customer experience. The types of information we may collect include:

  • Contact Information: Name, address, phone number, and email address.
  • Vehicle Information: Details of vehicles purchased, serviced, or inquired about, including registration details.
  • Payment Information: Billing address, payment method details, and transaction history.
  • Online Interactions: Information collected through cookies, such as your IP address, browser type, and the pages you access on our website.

We may also collect additional information directly from you, such as feedback, service inquiries, or when you participate in promotions and surveys.

Use of Personal Information

We collect and use your personal information for purposes including, but not limited to:

  • Processing vehicle purchases, financing, and service transactions.
  • Communicating with you regarding inquiries, transactions, and promotions.
  • Sending updates on vehicles, servicing, warranties, and recalls.
  • Improving our products, services, and customer experience through feedback and market research.
  • Sending marketing communications (with your consent) about special offers, new arrivals, or events.
  • Ensuring compliance with legal and regulatory requirements.

Disclosure of Personal Information

Sterling Cars will not disclose, sell, or trade your personal information to third parties except as required by law or as part of providing our services. We may share your information with:

  • Service Providers: Including mailing houses, IT service providers, payment processors, and marketing agencies who assist us in delivering services to you.
  • Regulatory Authorities: As required to comply with legal obligations or investigations.
  • Business Partners: For the purpose of financing, insurance, or other services you have requested.

All third parties are bound by strict confidentiality agreements to ensure your information is used only for the intended purposes.

Data Protection and Security

We take the security of your personal information seriously. Sterling Cars use industry-standard measures to safeguard your data, including:

  • Password-protected servers are located in secure facilities.
  • Firewalls, encryption, and other technology solutions to prevent unauthorized access.
  • Internal access control procedures to restrict access to personal information to authorized personnel only.

Despite our best efforts, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  1. Access Your Information: Request access to the personal information we hold about you.
  2. Correct Your Information: Request corrections to inaccurate or outdated information.
  3. Withdraw Consent: Opt out of receiving marketing communications at any time.

To exercise these rights, please contact us at:

Cookies and Online Data Collection

Sterling Cars uses cookies to improve your browsing experience and gather insights into how users interact with our website. Cookies help us analyze website traffic, track user preferences, and deliver personalized content and advertisements. By using our website, you consent to our use of cookies.

You can manage or turn off cookies through your browser settings. Please note that disabling cookies may impact the functionality of our website.

Changes to This Privacy Policy

Sterling Cars may amend this Privacy Policy from time to time to reflect changes in legal or regulatory requirements, our business practices, or updates to our services. Any changes will be posted on our website, and we encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or concerns about how your personal information is handled, please contact us:

Your privacy is important to us, and we are committed to resolving any concerns promptly and effectively.