Sterling Cars is committed to providing a seamless home delivery experience for our customers. By opting for our home delivery service, you agree to the following terms and conditions:
Contact and Inquiry
- Customers can initiate the home delivery process by:
- Filling out the inquiry form on our website.
- Contacting us via email: info@sterlingcars.co.nz
- Calling us at 0800 771 881 or 027 340 1243.
Sales Process
- Our sales team will assist you with:
- Discussing the vehicle details.
- Negotiating the price.
- Arranging insurance and financing options.
- Ensuring all necessary paperwork is completed before delivery.
Shipping Costs
- Shipping costs displayed on our website are estimates only. Actual costs may vary based on shipping time and logistics.
- The final shipping cost will be provided to the customer once the vehicle is confirmed for delivery.
- The customer agrees to pay the finalized shipping cost in addition to the vehicle price.
Reservation and Payment
- Customers can reserve a vehicle once the decision to purchase is confirmed.
- A full payment for the vehicle, including the finalized shipping cost, is required before the vehicle is shipped from Auckland.
- Vehicles will only be shipped upon receipt of full payment.
Delivery Locations
- All vehicles are shipped from Auckland and can be delivered to any city in New Zealand.
- Delivery timelines may vary based on the shipping location and logistics.
Cancellation Policy
- Once the vehicle reservation is confirmed by the customer, change of mind cancellations are not accepted.
- If there are unforeseen circumstances preventing delivery (e.g., vehicle issues or force majeure events), Sterling Cars’ management will review the case and determine the next steps.
- Refunds in such cases will be issued at Sterling Cars’ discretion.
Customer Responsibility
- Customers are responsible for providing accurate delivery information, including:
- Complete delivery address.
- Preferred contact details.
- Sterling Cars will not be held liable for delivery delays caused by incorrect information provided by the customer.
Inspection and Acceptance
- Upon receiving the vehicle, customers are required to inspect it and confirm acceptance.
- Any issues or concerns must be reported to Sterling Cars within 24 hours of delivery.
- After 24 hours, the vehicle is considered accepted, and no further claims will be entertained.
Disclaimer
- Sterling Cars reserves the right to modify these terms and conditions at any time without prior notice.
- Customers agree to comply with these terms when proceeding with the home delivery service.
For further inquiries or assistance, please contact us at info@sterlingcars.co.nz or call 0800 771 881 / 027 340 1243. Thank you for choosing Sterling Cars for your vehicle needs!
